Snipptopin Refund and Return Policy (Effective from 23/11/2024)

At Snipptopin, we are committed to ensuring that you are completely satisfied with your artwork purchase. If for any reason you are not happy with your order, we offer a clear and fair return and refund policy. Please take a moment to review the following terms.

1. General Return Policy

We understand that sometimes purchases may not meet your expectations. Our goal is to make the return process as easy and straightforward as possible.

  • Returns: You can return most items within 30 days of receiving your order for a full refund or exchange, provided the item is in its original condition and packaging.
  • Exchanges: If you would like to exchange your artwork for a different piece, please contact us within 30 days, and we will be happy to assist in arranging an exchange, subject to availability.

Custom or personalized artwork is non-returnable unless it arrives damaged or defective.

2. Return Eligibility

To be eligible for a return or exchange, the following conditions must be met:

  • The artwork must be returned in its original, unused, and undamaged condition.
  • All original packaging, including boxes, protective materials, and certificates of authenticity, must be included with the return.
  • You must provide proof of purchase (order confirmation or receipt) when initiating the return.

3. How to Initiate a Return

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@snipptopin.com within 30 days of receiving your order. Include your order number, the reason for the return, and whether you would like a refund or exchange.
  2. Return Authorization: Our customer support team will provide you with a Return Authorization (RA) number and return instructions. Please do not send the item back without prior authorization.
  3. Return Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., receiving a damaged or incorrect item). We recommend using a trackable shipping service to ensure the return is delivered safely.

4. Damaged or Defective Items

If your artwork arrives damaged or defective, we sincerely apologize for the inconvenience. Please notify us within 7 days of receiving your order, and we will arrange for a replacement or full refund.

To ensure a smooth process, please provide:

  • Photos of the damaged or defective artwork
  • Your order number and a brief description of the issue

We will cover the cost of return shipping for damaged or defective items, and you will have the option for a full refund or a replacement piece, based on your preference.

5. Refund Process

Once your return is received and inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note:

  • Shipping fees are non-refundable, unless the return is due to our error (e.g., incorrect or damaged item).
  • If you receive a gift and wish to return it, we will issue the refund to the original purchaser.

6. Late or Missing Refunds

If you have not received your refund after 10 business days, please first check with your bank or credit card provider, as it may take additional time for processing. If you still have not received your refund, contact us at info@snipptopin.com for assistance.

7. Non-returnable Items

Certain items are not eligible for return or exchange:

  • Custom or personalized artwork (unless damaged or defective)
  • Gift cards

8. Contact Information

For any questions or concerns regarding returns or refunds, please do not hesitate to reach out to our customer service team:

This Refund and Return Policy has been designed to ensure transparency and customer satisfaction, with all terms fully compliant with Google policies and AdSense guidelines. We strive to offer an easy and fair process for returns and refunds, ensuring you can confidently shop with Snipptopin.